Privacy Policy

1. Scope and Application

This Privacy Policy applies to all users of the kingav online gaming platform accessible at kingav.cam, including any associated mobile-optimised pages, customer support channels, and promotional communications operated by or on behalf of kingav. It governs the collection, storage, processing, and disclosure of personal data submitted by players registered in Indonesia or accessing the platform from Indonesian territory.

By registering an account, depositing funds, or otherwise engaging with kingav's services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not accept these practices, you must discontinue use of the platform immediately.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together constitute the full contractual and regulatory framework governing your relationship with kingav.

2. Definitions

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, either directly (e.g., full name, national ID number) or indirectly (e.g., device IP address combined with account identifiers).
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, transmission, disclosure, or deletion.
• "Data Controller" means kingav, which determines the purposes and means by which personal data is processed.
• "Data Processor" means any third party that processes personal data on behalf of kingav under a contractual arrangement and in accordance with our instructions.
• "KYC" (Know Your Customer) means the identity verification process kingav is obligated to conduct before granting full account privileges, including withdrawal rights.
• "Cookies" means small text files placed on your device by the kingav platform or third-party services embedded within it.

3. Information We Collect

3.1 Account Registration Data

When you create a kingav account, we collect the following information:

• Full legal name (as it appears on government-issued identification)
• Date of birth (to verify you are 21 years of age or older)
• Gender (optional, for personalization)
• Email address
• Mobile phone number
• Residential address, including city, province, and postal code
• Chosen username and encrypted account password

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to protect the platform from fraudulent use, kingav collects:

• Copies of government-issued photo identification: Indonesian KTP (Kartu Tanda Penduduk), driver's licence, or passport
• Proof of residential address: recent utility bill, bank statement, or official government correspondence dated within the last three months
• Selfie photograph taken while holding the submitted ID document
• Bank account or e-wallet details (account holder name and account number) for payment verification

3.3 Financial Transaction Data

• Deposit amounts, timestamps, and originating payment method (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, etc.)
• Withdrawal requests, processing status, and destination account details
• Historical balance and wagering activity
• Bonus credits claimed and wagering-requirement progress

3.4 Gaming Activity Data

• Game session logs: start time, duration, game type, bet amounts, outcomes
• Sports betting selections: markets, odds, stakes, and settlement results
• Responsible gaming tool settings: deposit limits, session time limits, self-exclusion periods

3.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session tokens and authentication logs
• Pages visited within kingav, clickstream data, and referral URLs

3.6 Customer Support Data

• Records of live chat conversations, WhatsApp messages, Telegram messages, and email correspondence
• Nature of your enquiry and resolution details
• Call recordings where phone support is used (where legally permitted)

4. How We Collect Your Information

kingav collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a promotional survey.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or interact with the kingav platform.
• From third-party payment processors — Indonesian banks and e-wallet providers (such as BCA, Mandiri, OVO, GoPay) transmit transaction confirmation data to kingav to facilitate payment processing.
• From identity verification providers — third-party KYC service providers process your submitted documents and return a verification result to kingav. These providers operate under strict confidentiality agreements.
• From fraud-prevention services — risk-scoring and device-fingerprinting services may share signals that help kingav identify and prevent account fraud, bonus abuse, and money laundering.

5. How We Use Your Information

kingav uses personal data collected from Indonesian players for the following purposes:

Purpose	Data Categories Used
Account creation and authentication	Registration data, device data
Age and identity verification (KYC)	KYC documents, registration data
Processing deposits and withdrawals	Financial transaction data, KYC data
Providing gaming and betting services	Gaming activity data, device data
Customer support and dispute resolution	Support data, transaction data, gaming data
Preventing fraud and money laundering	All categories, device data, financial data
Responsible gaming monitoring and intervention	Gaming activity data, financial data
Sending account and transaction notifications	Registration data, financial data
Sending promotional communications (with consent)	Registration data, gaming activity data
Platform analytics and performance improvements	Technical data, gaming activity data (aggregated)
Legal and regulatory compliance	All categories as required by applicable law

6. Legal Basis for Processing

kingav processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the gaming services contract with you — account creation, payment processing, identity verification, and game delivery.
• Legal obligation: Processing required to comply with anti-money laundering regulations, KYC obligations, age-verification requirements, and any orders from competent regulatory authorities.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service-quality analytics — where such interests do not override your fundamental rights.
• Consent: Processing for direct marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing and Disclosure of Information

7.1 Service Providers and Data Processors

kingav engages carefully selected third-party service providers to assist in delivering our platform. These providers act as data processors under contractual obligations that prohibit them from using your data for any purpose other than providing services to kingav. Categories of processors include:

• Payment processors and Indonesian banking partners (BCA, BRI, BNI, Mandiri, and e-wallet providers OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity verification and KYC solution providers
• Fraud detection and risk-management services
• Cloud hosting and data storage infrastructure providers
• Customer relationship management (CRM) and live chat platform providers
• Third-party game software studios whose games are offered through kingav

7.2 Legal and Regulatory Disclosure

kingav may disclose personal data to law enforcement agencies, courts, government authorities, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosures where legally permitted to do so.

7.3 No Sale of Personal Data

kingav does not sell, rent, or lease your personal data to third-party advertisers, data brokers, or marketing companies under any circumstances. We do not monetise your personal information.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving kingav, personal data held by kingav may be transferred to the acquiring entity as part of the transaction. We will provide advance notice of any such transfer and ensure the receiving entity upholds equivalent privacy protections.

8. Cookies and Tracking Technologies

kingav uses cookies and similar tracking technologies to operate the platform, analyse usage patterns, personalise your experience, and combat fraud. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for platform authentication, session management, and security. Cannot be disabled without disrupting core functionality.
• Functional Cookies: Remember your preferences such as language, currency display, and responsible gaming settings so you do not need to re-enter them on each visit.
• Analytics Cookies: Collect aggregated and anonymised data about how players interact with the platform (pages visited, time on site, error messages) to help us improve user experience.
• Security and Fraud-Detection Cookies: Track device identifiers and behavioural signals to detect suspicious login attempts, account takeover, and multi-accounting.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using kingav's core services, though some personalisation features may be reduced. Most modern browsers allow you to refuse third-party cookies while accepting first-party session cookies.

9. Data Retention

kingav retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by law. Our general retention schedule is as follows:

• Active account data: Retained throughout the lifetime of your account and for a minimum of five (5) years after account closure, as required by international AML standards.
• KYC and identity documents: Retained for five (5) years following the conclusion of the business relationship, or longer if mandated by applicable law.
• Financial transaction records: Retained for seven (7) years for audit and regulatory compliance purposes.
• Customer support records: Retained for three (3) years after the resolution of the relevant issue.
• Marketing consent records: Retained for three (3) years following withdrawal of consent.
• Technical and device logs: Retained for twelve (12) months for security monitoring and fraud investigation purposes.

When personal data is no longer required for any legitimate purpose, kingav will securely delete or anonymise it in accordance with our internal data destruction procedures.

10. Security Measures

kingav implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the kingav platform — the same standard used by Indonesian banks and major financial institutions
• Encrypted storage of sensitive data fields including passwords (hashed using industry-standard algorithms), KYC documents, and financial account numbers
• Access controls restricting internal access to personal data on a strict need-to-know basis, with role-based permissions and multi-factor authentication for all administrative accounts
• Regular penetration testing and independent security audits conducted by qualified third-party information security firms
• Intrusion detection and prevention systems monitoring the platform infrastructure in real time for anomalous activity
• Incident response procedures ensuring that any confirmed data breach is assessed, contained, and — where legally required — reported to the relevant authorities and affected players within the required timeframe

11. Your Privacy Rights

As a player using the kingav platform from Indonesia, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15.

• Right of Access: You may request a copy of the personal data kingav holds about you, together with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to kingav's legal retention obligations. Note that we are required to retain certain data for regulatory and AML compliance purposes and cannot delete such data on request.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based solely on your consent (e.g., receiving promotional emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

kingav will respond to all verifiable data subject requests within 30 calendar days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will inform you of the extension and the reasons for it.

12. Protection of Minors

The kingav platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes a mandatory date-of-birth declaration, and our KYC verification procedures are designed to confirm that all active players meet the minimum age requirement.

If kingav discovers or is notified that personal data has been collected from an individual under 21 years of age, we will immediately suspend that account, delete all associated personal data, and reverse any financial transactions where possible. If you believe a minor has created an account on kingav, please notify us immediately at [email protected] so that we can take swift action.

We also encourage parents and guardians to make use of internet filtering tools and parental-control software to prevent minors from accessing online gaming platforms. For guidance on responsible gaming tools available to account holders, please visit our Responsible Gaming page.

13. International Data Transfers

kingav operates a globally distributed technology infrastructure, which means that your personal data may be stored on or transferred to servers located outside of Indonesia. In all such cases, kingav ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. These safeguards include:

• Contractual data-processing agreements incorporating internationally recognised standard contractual clauses
• Transfer only to jurisdictions or service providers that maintain data protection standards at least equivalent to those applicable in Indonesia
• Regular review of data processor compliance with agreed security and privacy obligations

Payment processing for Indonesian transactions is handled in partnership with local Indonesian banking infrastructure (BCA, BRI, BNI, Mandiri, and local e-wallet providers), ensuring that financial transaction data is processed within Indonesian banking rails wherever technically feasible.

14. Changes to This Policy

kingav reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. When material changes are made, we will:

• Update the Effective Date at the top of this page
• Display a prominent notice on the kingav platform notifying active players of the update
• Where required by law or where changes materially affect your rights, seek fresh consent from affected players

We encourage you to review this Privacy Policy periodically. Continued use of the kingav platform following the posting of changes constitutes your acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or kingav's handling of your personal data, please contact our Data Protection team through any of the following channels:

• Live Chat: Available 24/7 on the kingav platform — Indonesian-speaking agents are on hand at all times
• Email: [email protected] — please include "Privacy Request" in the subject line
• WhatsApp & Telegram: Contact details available on request through live chat

We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within 30 calendar days of receiving your request.